Process-Driven Enterprise Social Network Analytics
“Enterprise social networking focuses on the use of online social networks or social relations among people who share business interests and activities.” – Wikipedia
Process-driven organizations rely on Process-Aware Information Systems (PAISs) to carry out and manage their business processes. From the organizational view, human resources participate in operations of business processes with support from PAIS’s functionalities.
Our research focuses on “Process-driven Enterprise Social Network (PESN)” that is a special type of social network where business process performers interact with each other in performing activities of business processes. It can be extracted, analyzed, and visualized by applying process mining and SNA (Social Network Analysis) techniques to business process models and/or process event log.
Regarding the analytics of PESN, the major concerns are as follows:
- Measuring business process performer’s degree of influence/contribution.
- Characterizing network structures and interaction patterns among business process performers.
- Effective visualization for decision-making about PESN (e.g., human resource planning and management)
- Minjae, Park, Hyun Ahn, Kwanghoon Pio Kim, “Workflow-Supported Social Networks: Discovery, Analyses, and System,” Journal of Network and Computer Application, 2016.11.
- Min-Joon Kim, Hyun Ahn, Minjae Park, “A GraphML-based Visualization Framework for Workflow-Performer’s Closeness Centrality Measurements,” KSII Transactions on Internet and Information Systems, 2015.08.
- Kwanghoon Pio Kim, “Discovering Activity-Performer Affiliation Knowledge on ICN-based Workflow Models,” Journal of Information Science and Engineering, 2013.01.