Process-Driven Enterprise Social Network Analytics

topic-ESNEnterprise social networking focuses on the use of online social networks or social relations among people who share business interests and activities.” – Wikipedia

Process-driven organizations rely on Process-Aware Information Systems (PAISs) to carry out and manage their business processes. From the organizational view, human resources participate in operations of business processes with support from PAIS’s functionalities.

Our research focuses on “Process-driven Enterprise Social Network (PESN)” that is a special type of social network where business process performers interact with each other in performing activities of business processes. It can be extracted, analyzed, and visualized by applying process mining and SNA (Social Network Analysis) techniques to business process models and/or process event log.

Regarding the analytics of PESN, the major concerns are as follows:

  1. Measuring business process performer’s degree of influence/contribution.
  2. Characterizing network structures and interaction patterns among business process performers.
  3. Effective visualization for decision-making about PESN (e.g., human resource planning and management)
Selected papers: